Nomadic Address Update Support

Phone Number Validation

It may take up to 2 business days following installation of your phone line before the Nomadic 9-1-1 Portal will recognize your phone number, and allow you to publish a physical address for it. If the portal does not recognize your phone number 2 business days after installation of your phone line, please contact us.

Registration Process

We will send you a 5-digit verification code via an automated phone message to the number you registered. To complete the registration process, enter that code where prompted in the Nomadic 9-1-1 portal.

Verification Code

If you haven't received your verification code, confirm the following:

Did your phone ring? Can you place and receive calls?
- Ensure that you are next to your phone, can answer it, and that it is functional
Do you have call forwarding activated?
- Answer the automated call at the forwarded destination number
- Deactivate call forwarding on the line that you’re registering
Did the automated call go to voicemail?
- Check your voicemail for the automated call
Did you wait up to 5 minutes and still not receive the automated call?
- If not, you should receive a call with your verification code shortly
Is your phone / mobile app muted?
- Unmute your phone or application and/or increase the ringer volume

If you can't receive your verification code online:

Wait 5 minutes before using the portal’s ‘Resend’ button. If the issue persists and you are still unable to obtain your verification code, please contact us.

Contact TELUS

When contacting TELUS support regarding a Nomadic 9-1-1 portal registration issue:

Provide the Nomadic Phone Number you are attempting to register
Explain that you are having difficulties registering an address using the TELUS Nomadic 9-1-1 portal, but that your phone line is otherwise working

Online Chat (when available)	When available, a "Chat Now" button will appear on TELUS Business Support When prompted, select "I am a TELUS Business customer needing information or support on my other services", and then "Technical Assistance"
Request a Callback	For all contact information, please consult TELUS Business Support Under the "Internet, phone & TV services" inquiry types, select "Technical support"
By Phone 24x7x365	For all contact information, please consult TELUS Business Support If you have client or product specific toll-free support numbers, please use them to contact us Phone Service Support Small/medium business 1-800-361-3311 (press 1, followed by 2 for Business, then 3 for Repair) Enterprise customer 1-877-710-0404 (press 1, followed by 2 for Business, then 1 for Repair)

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